Thank you, Providence Bank, for bringing back the notion of true relationship banking.
"Excellent customer service has almost become a thing of the past as consumers have grown accustomed to outsourced customer service departments and faceless, electronic "help." My husband and I recently had the best experience that one could have at a bank at Providence Bank in Alpharetta, GA. It always gives me a bit of hope when a bank actually goes above and beyond the call of duty and provides excellent customer support.
While searching for a business loan, I contacted Andy Jordan, SVP/Senior Lending Officer. I could tell he was smiling just by the way he answered the phone. Andy provided the best loan options and made it possible for my husband and I to open our second fitness center. From the very beginning, he was very responsive to questions we had throughout the process and he seamlessly facilitated all the documents we had to procure in order to secure the loan. He conducted his own due diligence and visited the current site we owned and the site we wished to purchase. He made us feel like he was a stakeholder in the process. He did not stop there. Andy’s “can do” and “will do” attitude has blossomed into a true relationship for us with Providence Bank. We moved some of Personal Banking and our Business Banking to the Bank. Andy even requested that any fees we incurred as a result of timing in moving our accounts and as deposits were being set up, be waived. We have now had the chance to meet most of the other Officers and staff of the Bank (Beverly, Bradley, Kim, Cindy, etc.) as everyone comes out to meet new customers. The entire staff has been refreshingly welcoming, and gives us a sense that they genuinely care about
our well-being. Beverly helped us set up our Accounts and always assists with any on-line support questions. She has always made time to see me during my trips to the Bank.
Thank you, Providence Bank, for bringing back the notion of true relationship banking."
Fitzpatrick Enterprises Fitness, Inc.